Refund policy

Refund Policy

Last updated: 29 August 2026.

At Flex Putter we want you to be happy with what you bought. This policy covers two things: our 30 day money back guarantee, and products that arrive damaged or defective.

30 Day Money Back Guarantee

If the putter is not right for you, you may return it for a refund within 30 days of delivery, for any reason. To qualify:

  • The putter must be in resalable condition — normal indoor or practice-green use is fine, but it must not be scratched, dented, re-gripped, altered or worn from course play.
  • All original packaging, headcover, manuals and accessories must be included.
  • You must request a Return Merchandise Authorization (RMA) number from us before sending anything back.

You cover the return shipping cost on a change-of-mind return. We cover it when the product is damaged or defective — see below.

Damaged or defective products

If your product arrives with physical damage affecting its functionality or appearance, or is faulty on receipt, email us within 30 days of receiving it with your order number, a description of the problem and photographs where possible. We will issue an RMA number and a prepaid return shipping label at our cost.

How to start a return

  1. Email theflexputter@gmail.com with your order number and whether you are returning under the money back guarantee or reporting damage or a defect.
  2. We will reply with an RMA number and return instructions. Please do not send anything back without an RMA number.
  3. Pack the product securely with all original accessories and packaging.

Refunds

Once we receive and inspect the returned item we will process your refund within 7–10 business days, to the original payment method. Original shipping charges are not refunded on change-of-mind returns; they are refunded when the product was damaged or defective.

What is not covered

  • Products purchased from a third-party retailer rather than directly from Flex Putter. Please contact that retailer for their return procedure.
  • Damage caused by misuse, neglect, or unauthorized modification.
  • Returns requested more than 30 days after delivery.

Questions

Email theflexputter@gmail.com, or write to Flex Putter, 7426 Ingalls Ct, Arvada, CO 80003, United States.